FAQs

  • What is Souqhub?
    Souqhub is a UAE-based dropshipping store offering a wide variety of products with free delivery and cash on delivery.

  • Do you deliver all over the UAE?
    Yes, we provide delivery to all Emirates in the UAE.

  • How long does delivery take?
    Delivery usually takes 5–10 business days depending on your location and the product.

  • Is delivery free?
    Yes, delivery is free on all orders.

  • Do you offer cash on delivery?
    Yes, we provide cash on delivery across the UAE.

  • How can I track my order?
    Once your order is shipped, you will receive a tracking number via email or SMS.

  • What if I receive a damaged product?
    Please contact us immediately, and we will arrange a replacement or refund.

  • Can I cancel my order?
    Orders can be canceled within 24 hours of placing them by contacting our support team.

  • Do you ship internationally?
    Currently, Souqhub delivers only within the UAE.

  • What payment methods are available?
    We currently offer cash on delivery and may add more payment options soon.

  • Is it safe to shop on Souqhub?
    Yes, we prioritize data security and ensure safe shopping through secure systems.

  • What if the product is out of stock after I place an order?
    We will notify you immediately and issue a full refund or suggest alternatives.

  • Do you offer warranty on products?
    Some products may come with a supplier warranty, which will be mentioned in the product details.

  • How do I request a return?
    You can email us at souqhubb@gmail.com with your order details to initiate a return.

  • Can I get a refund for cash on delivery orders?
    Yes, refunds will be provided via bank transfer or store credit.

  • Do you sell genuine products?
    We carefully select suppliers to ensure quality and authenticity.

  • Can I change my delivery address after placing the order?
    Yes, you can request changes within 24 hours of placing your order.

  • What happens if I am not at home during delivery?
    The courier will attempt delivery again or contact you to reschedule.

  • Do you charge any hidden fees?
    No, we do not charge hidden fees. All prices are final.

  • How can I contact customer support?
    You can reach us at souqhubb@gmail.com for any inquiries or support.